Hi children’s place my wife placed an order with you today and despite her efforts the order was placed with an incorrect billing address even though the credit card on our account has the correct billing address the actual order doesn’t when I called your customer service to rectify this situation I was told that once an order is placed even though it takes 24 48 hours to confirm ship the order your employees don’t have the system capabilities to alter the payment information on an order or to even cancel it though they could put in a Hot Tiger if you can read this you are too close big cat shirt cancellation request who honors these requests apparently not your employees since they can’t cancel the orders themselves do you outsource your order processing it seems we likely won’t find out for a few days whether the order will go through or not if we have to re order at that point there’s no guarantee that the prices we originally paid would still be valid and you refuse to price match according to store policy honestly these are some of the most ridiculous restrictions i’ve ever encountered i’ve never heard of a company that can’t alter payment information on an order placed 2 hours ago if the order won’t ship for 24 48 hours are your orders chiseled into stone tablets it’s a computer system someone has to have the ability to change payment information or cancel an order before the order is shipped and then if you already know that your byzantine order processing system is impenetrable by your employees how can you possibly refuse to price adjust for a customer who runs afoul of it these are extremely basic customer service actions and the fact that your employees can’t or won’t do them implies to me that you don’t actually care about customer retention at all so congratulations children’s place you’ve successfully lost a customer even if our order goes through without a hitch all that tells me is that your company isn’t doing a good enough job at verifying payment information and I certainly don’t want to provide you with any more opportunities for credit card fraud we won’t be shopping here any more and will be recommending the same to everyone we know it’s not worth it when there are so many other companies that do it better without the hassle. Newborn girls. The bye bye bye music video reached the top of the countdown on mtv s trl on this day in 2000 it would hold the position more than 50 times between january and april
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